You have 15 days from the date of receipt of your order to change or return your purchase on Returns will only be accepted in the case of defects in the manufacture of the products which, at the time of their return, must be clean, with no signs of wear due to use and accompanied by their original packaging and/or accessories.

You have two options to change or return an item bought on you can take it to the physical shop at the Museo del Prado or you can contact us on 91 369 24 96 or through the email address and send us the item by courier. You will be responsible for the delivery costs of products, as well as any possible customs fees and all other expenses deriving from the change or return. Whether you take the item back to the shop or you send it by courier, it must be accompanied by the order confirmation email. Remember that to enter the physical shop at the Museo del Prado it is necessary to have a valid ticket to access the Museum. Please visit the website to check the terms of access.

All sales are final and may not be cancelled once payment has been made. If you wish to cancel an order after this stage, and should the Prado Shop accept this cancellation, we will apply a cancellation charge of 5% of the total order, as well as any shipping, customs, packaging and similar costs arising from the cancellation.

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