You are responsible for paying all delivery costs, which will be specified automatically when you make your order. The cost of delivery will depend on the destination, weight and dimensions of the order.
Home delivery process
We make deliveries through a home delivery service. Remember to provide an address to which the order can be delivered during normal business hours. If not, we cannot be held responsible for possible delays or the inability to deliver the order.
Home delivery times
We will take all possible steps to meet the dispatch and delivery times specified in this document. However, delivery times are an approximate indication and they may vary based on the specific circumstances of each delivery, such as the size of the order, the destination and the circumstances of the shipping company, among others.
Normal delivery times from when the order leaves our warehouse are as follows:
- Deliveries to mainland Spain and the Balearic Islands: between 2 to 12 working days.
- International deliveries: between 3 to 12 working days.
These times may vary due to conditions beyond our control or that of the shipping company, such as strikes, weather incidents, public disorders, traffic accidents, etc. In such cases, Tiendaprado.com will not be held responsible for any delays.
Conditions in the event of loss or damage
Delivery costs include the insurance offered by the shipping company. In the event of loss or damage, you may be entitled to compensation. To qualify, you have to place a claim with us and we, in turn, will place a claim with the company responsible for delivery. Compensation will only be made effective in the event that the shipping company assumes responsibility for the loss or damage, and makes the compensation payment in accordance with the conditions of the insurance included in its services. If you prefer, we can inform you of the conditions of the insurance against loss applicable to each delivery method offered.
Any expenses deriving from customs and duties in countries that do not belong to the European Union are not included in the product price. In accordance with international freight regulations, we are required by Law to adjoin an official invoice in triplicate as accompanying shipping documentation, without which no delivery is processed. The customs authorities of the destination country will calculate the applicable legal costs upon arrival of the merchandise, based on this documentation. When required by said authorities, you must pay the corresponding amount.