Find official Museo del Prado products

Shopping on Tiendaprado.com is simple. To do so, you must be at least 18 years old and provide a delivery address. Through the search tool, available at the top right of the page, you can enter your search criteria to look for the products that you wish to buy. You can also browse the different categories and find all the publications and products thanks to the drop-down menus at the top of the page.

How to add products

The option “Add to basket” is available on each product information page. You can add as many products and quantity of products as you wish. You can view the contents of your basket at any time through the window that drops down when clicking on the “Basket” icon to the top right of the page. You can also access your basket to change and view the items added by pressing the option “View my basket” in the same drop-down window.

Customer identification or registration, payment and delivery

When you have added all desired products to your basket, you can finalise your order as a guest or, alternatively, you can create a customer account. If you already have an account, you simply have to sign in. Having an account enables you to simplify the purchase process, as we will already have your details and you will simply have to identify yourself with your username and password. Information regarding your orders is always available when you access your account. Furthermore, for your convenience, you can enter several delivery addresses and use the desired address for subsequent orders. Once your order has been confirmed and payment has been made by credit or debit card or by PayPal, we will send you a confirmation email with all the order details. You will receive the items purchased in the manner and within the term specified.

Collection at the Prado Shop

The collection period for your order is 30 calendar days from the notification by email informing you that it is available. If the order is not collected within this period, it will be returned to our warehouse.

Remember that to enter the physical shop at the Museo del Prado it is necessary to have a valid ticket to access the Museum. Please visit the website www.museodelprado.es to check the terms of access. In store collections can be made at the counter of the Jerónimos Shop, from Monday to Saturday from 12:00 to 20:00 and on Sundays from 12:00 to 17:00. The order will be available for collection 24 hours after having made the purchase, except for orders that include Print on Demand, in which case the customer will be contacted to confirm the exact date of collection.

For any queries, comments or claims, you can contact us in the following ways:
Telephone number: 91 369 24 96 (from Monday to Sunday, from 10:00 to 17:00)
General email address: info@tiendaprado.com
Email address for members of the Amigos del Museo del Prado Foundation: infoamigos@tiendaprado.com

Print on demand production and delivery times

Orders that include Print on Demand have longer delivery times. This type of product is made to customer demand, customised and processed by a specialised company, so it takes longer to prepare than a standard order. It usually takes between 2 and 12 working days to manufacture, plus the shipping time, which depends on the transport company. As soon as it is ready for shipment you will receive an email with a tracking number so that you can track your order.